Return Policy
If after you receive
your product from Iced-Out-Jewelry you notice it being
defective in any kind of way, we will be more than
happy to send you a replacement product. You must
contact us within 15 days from the date your order was
received, in order to obtain a RMA number. Once the
RMA request is submitted, you will receive a reply
from our customer service department that will include
all the necessary information about how to return the
merchandise. You will only be responsible for the
shipping charges to send the product back to us, we
will cover the shipping of the replacement item.
Iced-Out-Jewelry will only accept returned merchandise
that is defective at the time of arrival to the
customer, and will not accept exchanges on products
due to normal wear and tear.
